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What is Microsoft Dynamics CRM?

Microsoft Dynamics CRM is our customer relationship management (CRM) solution that enables companies to care everywhere, sell effectively and market smarter.


Drive your digital transformation with Dynamics 365.

What is CRM? Customer relationship management often called CRM, CRM system, or CRM software is a business solution that helps companies improve marketing, sales, and service engagement with their customers to drive organisational efficiency, while helping to improve customer experience.

What can CRM do for my organisation? CRM can help reduce costs and increase profitability by organising and automating business processes that nurture customer relationships and satisfaction across all interactions marketing, sales, and customer service. CRM solutions can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.

We also offer mobile CRM apps and platforms that enable you to manage your customer relationships on your mobile devices, along with tools that integrate data and reporting from social media directly into your CRM application.

Excite customers with organised accounts reviews. Amaze your customers to drive loyalty. Identify and close the best leads to sell more.

Improve employee productivity. Streamline service processes and empower your team with tools to achieve more.

Create marketing campaigns and assign to your sales team. Gain business insights about your business into actions to help drive growth.

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Capture new opportunities across your organisation when you bring people, data, and processes together with Microsoft Dynamics 365—intelligent business applications that help you manage and run your entire business while better engaging customers.